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D. Keith Pigues – A New Era of Customer Engagement: Customer Value Creation (CVC)

A New Era of Customer Engagement: Customer Value Creation from Keith Pigues on Vimeo.

Author and speaker D. Keith Pigues speaks at the BMA Engage 2010 conference from Chicago, IL. In this clip he talks about the next phase of Customer Engagementt, what he calls Customer Value Creation.

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